Utility Office Person Level I
This part-time hourly position supports our office staff in a variety of duties, from computer data entry, customer service, and phone support, to assistance in payment processing and records management. Key tasks are below; specific tasks will vary depending on the business needs of the District:
• Answer phones; greet and assist customers, vendors, and the public in the lobby and at the drive-up window.
• Answer inquiries and find appropriate solutions related to customer accounts.
• Maintain customer account information, address changes, and emergency contact information in District computers.
• Receive and process all customer payments for water usage in the form of checks, cash, and web payments.
• Participate in storing and organizing archived records in compliance with State guidelines and regulations.
